On Sunday, August 30, Guests of Disney’s Hollywood Studios reported that the My Disney Experience App unexpectedly “opened” before 9:30am although the app was not allowing anyone to join the queue.
At 10am, when guest should have been able to sign in and join a queue, the app was still not allowing anyone to join.
Disney is aware of the issue and it is reported that a Nationwide CenturyLink Outage was the cause of the issue for Rise of the Resistance at Disney’s Hollywood Studios.
Rise of the Resistance boarding functionality was restored by noon.
Unfortunately for guests, within 30 minutes of the ride becoming operational, there was an issue with the Kylo Ren encounter which caused guests to view an alternate final scene featuring “B-Mode”.