What To Do If Your Luggage Is Lost at MCO

Admin || Thursday, January 23, 2025

Experiencing lost luggage at Orlando International Airport (MCO) can be stressful, but knowing the proper steps can help you resolve the situation efficiently. Here’s a comprehensive guide on what to do and where to go if your luggage is missing upon arrival.

1. Immediate Actions at the Airport

  • Proceed to Your Airline’s Baggage Service Office: Each airline has a designated baggage service office, typically located near the baggage claim area. Report your missing luggage there promptly. Provide your baggage claim ticket and detailed information about your bag to assist in the search. iFly
  • Complete a Property Irregularity Report (PIR): At the baggage service office, you’ll be required to fill out a PIR form. This document records the details of your missing luggage and initiates the tracking process. Ensure you receive a copy for your records.

2. Contacting the Airline Directly

  • Use Airline Hotlines or Online Services: If you’ve already left the airport or prefer remote communication, contact your airline’s customer service through their hotline or official website. Many airlines offer online forms to report delayed or lost baggage. Be ready to provide your flight details, baggage claim number, and a thorough description of your luggage.

3. Monitoring the Status of Your Luggage

  • Stay Informed: After reporting, keep in touch with your airline for updates on your luggage status. Some airlines provide online tracking tools or will contact you directly once your bag is located.

4. Filing a Claim for Lost Luggage

  • Understand the Timeframes: If your luggage isn’t found within a specific period (usually 21 days), it may be considered lost. At this point, you can file a claim for compensation. Airline policies vary, so review their guidelines on compensation limits and required documentation.

5. Items Left at TSA Checkpoints

  • Contact TSA Lost and Found: If you believe you left an item at a security checkpoint, reach out to the TSA’s Lost and Found department. You can file a report through their official website, providing detailed information about the missing item. TSA

6. Preventative Measures for Future Travel

  • Label Your Luggage Clearly: Ensure your bags have tags with your name, phone number, and email address.
  • Keep Essential Items in Carry-On: Place valuables, medications, and essential documents in your carry-on bag to avoid complications if your checked luggage is delayed or lost.
  • Take Photos of Your Luggage: Before checking in, photograph your bags. These images can be helpful in identifying your luggage if it goes missing.

By following these steps and maintaining open communication with your airline and airport authorities, you can navigate the challenges of lost luggage more effectively and work towards a satisfactory resolution.